Welcome to Flower Delivery Barbican! These Terms & Conditions govern all online flower delivery orders placed through our website for customers in Barbican and its surrounding areas. Please read these conditions carefully before using our platform or making any purchase. By accessing, browsing, and purchasing from our site, you agree to comply with these Terms & Conditions, forming a legally binding contract between you and Flower Delivery Barbican.
These policies apply to all customers ordering online flower delivery services in Barbican, as well as neighbouring boroughs and areas we serve. Whether you are purchasing as a guest or a registered user, these terms govern your use of our site, the flower delivery purchase process, and associated services, including any related offers or promotions unless otherwise stated.
How to Place an Order:
Placing an order for flower delivery with us is straightforward:
Upon successful order placement, you will receive an order confirmation displaying your unique order number, itemised summary, delivery address, and estimated delivery date. Please contact us via our website if you have not received confirmation within a reasonable period after ordering.
Availability:
All flower arrangements and products displayed on our website are subject to seasonal availability and may be substituted with products of equivalent value and appearance should your chosen item be unavailable. Substitutions are made at our discretion with the intention of maintaining the overall look and value of the arrangement.
Accepted Payment Methods:
Flower Delivery Barbican accepts a range of secure online payment methods including major debit and credit cards, as indicated during checkout. Payment details are handled securely in accordance with the highest industry standards. Full payment must be received prior to the dispatch of your order. We do not accept cash on delivery or cheque payments for online orders.
Pricing:
All prices listed on our website are in GBP (£), inclusive of VAT where applicable. Delivery costs, if applicable, are calculated at checkout and shown as a separate line item. We reserve the right to change our prices at any time; however, orders completed and paid for prior to a price adjustment will remain unaffected by subsequent changes.
Invoicing:
An order summary and invoice will be sent to the email address provided upon order confirmation. Please retain this invoice for your records and proof of purchase.
Your Right to Cancel:
You may cancel or make amendments to your online flower delivery order by contacting us through our website. The ability to cancel or amend your order depends on when you make the request:
Non-cancellable Orders:
Orders for bespoke, customised, or personalised arrangements (e.g., those involving specific requests or tailored designs) are not eligible for cancellation once processing has begun.
Amendments:
We will make reasonable efforts to accommodate amendment requests concerning recipient information, delivery address, or card messages, provided your order has not yet entered the dispatch phase. Prompt notification is essential to make these changes.
Right to Refuse or Cancel:
Flower Delivery Barbican reserves the right to refuse or cancel any order for reasons including, but not limited to, unavailability of products, delivery restrictions, or issues with payment authorisation. In such cases, we will notify you promptly and process a refund where applicable.
Delivery Areas:
We deliver flowers to Barbican and neighbouring locations as displayed on our delivery information page. If an address falls outside our delivery area, you will be notified at checkout and prevented from completing the order.
Delivery Dates and Times:
We aim to deliver all orders on the specified date requested at checkout. However, delivery times are not guaranteed and may vary based on local conditions, weather, or events outside our control. Where possible, we will use reasonable efforts to notify you of any delays.
Acceptance and Receipt:
For residential addresses, if no one is available to receive your delivery, our drivers may leave the arrangements in a safe place, with a neighbour, or as per any specific delivery instructions provided by you. Commercial addresses require a named recipient. Once delivery is effected as described, responsibility and risk transfer to the recipient.
Failed Deliveries:
If we are unable to complete delivery due to inaccurate information or recipient unavailability, we will attempt to contact you for further guidance. Additional delivery attempts may incur extra charges. Orders returned to us may not be eligible for a refund due to the perishable nature of flowers.
Perishable Nature of Products:
Given the perishable and bespoke nature of floral arrangements, returns are not accepted except in cases of damaged, incorrect, or unsatisfactory products.
Quality Concerns:
If you are unsatisfied with the quality of the flowers received, or if there are omissions or errors in your order, please notify us with supporting photographs within 24 hours of delivery. We will assess your concern and offer, at our discretion, a replacement or refund as appropriate. All issues must be reported promptly in order for us to investigate and resolve effectively.
Non-Refundable Circumstances:
We cannot be held responsible for issues caused by incorrect delivery addresses, recipient information supplied by the customer, or failure to collect placed flowers. Refunds or replacements are not provided for long delays in the recipient collecting flowers, which may naturally impact their condition.
Limits of Liability:
Our liability for any claim, loss, or damages arising from your use of our website, flower ordering, or delivery services is strictly limited to the purchase price of your order. We do not accept liability for indirect, consequential, or special damages, including but not limited to, loss of profit, business interruption, or emotional distress, arising from the use of our services.
Force Majeure:
We are not liable for failure to perform or delays where such failure is due to circumstances beyond our reasonable control, including but not limited to weather events, pandemics, civil unrest, strikes, or disruption of supply chains.
Product Images and Variations:
All images and descriptions on our website are provided for illustrative purposes. Flowers are natural products and, as such, variations in colour, size, and shape can occur. Small substitutions may be necessary to fulfil your order and do not constitute grounds for a claim unless the overall style and value are materially altered.
By placing an order with us, you confirm that:
You agree to keep your account credentials (if registered) confidential and to notify us promptly of any suspected unauthorised use of your account. We reserve the right to suspend or close accounts in cases of misuse or breach of these Terms & Conditions.
All website content, designs, photographs, and text related to Flower Delivery Barbican remain our intellectual property or that of our licensors. You may use our website solely for lawful purposes, connected with seeking or purchasing flower delivery services in Barbican and surrounding areas. No material may be copied, reproduced, or distributed without our express written consent.
Your use of our website and services is also governed by our Privacy Policy, which outlines how we handle and protect your personal information in accordance with UK Data Protection Law.
We reserve the right to review, update, or modify these Terms & Conditions at any time. The updated version will be posted on our website, and continued use of our services signifies your agreement to any changes.
These Terms & Conditions, and any disputes arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. Any legal proceedings concerning these terms shall be subject to the exclusive jurisdiction of the courts of England.
If you have questions or require clarification regarding these Terms & Conditions, please use the contact details provided on our website. We are committed to providing clear, prompt, and professional support to all flower delivery customers in Barbican and its surrounding areas.
Note: These Terms & Conditions are effective for all flower delivery services offered in Barbican and neighbouring regions, ensuring a clear and secure online purchasing experience for every customer.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barbican, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barbican.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
